Refund & Returns Policy

Last Updated: August 23, 2026

At VAISOL, we want customers to have a clear and straightforward shopping experience. This Refund & Returns Policy explains the conditions and procedures for returns, refunds, damaged products, and order issues.

Please review this policy before making a purchase from VAISOL.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the product must:

• Be unused and unopened

• Be in its original condition

• Be returned in its original packaging

• Include any packaging or accessories originally supplied with the product

• Have proof of purchase or order information

Products that do not meet these conditions may not be eligible for return.

2. Hygiene & Personal-Care Products

For health and hygiene reasons, lip-care products that have been opened, used, tested, or had their protective packaging or seal removed cannot be returned unless the product arrived damaged, defective, or incorrect.

This applies to VAISOL lip-care products including lip balms, lip oils, lip masks, and other personal-care items.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order information and, where appropriate, clear photographs showing the issue. After reviewing the request, we will provide instructions regarding an eligible replacement, return, or refund.

4. How to Request a Return

To request a return, contact VAISOL Customer Support and provide:

• Your name

• Order number

• Product you wish to return

• Reason for the return

• Relevant photographs if the product arrived damaged or defective

Please do not send a product back before receiving return instructions from us.

5. Return Shipping

Unless the return is due to an incorrect, damaged, or defective product received from VAISOL, customers may be responsible for applicable return-shipping costs.

Original shipping charges, where applicable, may not be refundable unless required by law or the return resulted from an error on our part.

We recommend retaining your return-shipping receipt and tracking information until your return has been completed.

6. Refunds

Once an eligible returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

7. Non-Returnable Items

Returns may not be accepted for:

• Opened or used lip-care products

• Products with removed or damaged hygiene seals

• Products not in their original condition

• Items returned outside the applicable return period

• Items without sufficient proof of purchase

• Products damaged after delivery through misuse or improper handling

Your statutory rights, where applicable, are not affected.

8. Exchanges

If you received a damaged, defective, or incorrect product and would like a replacement, please contact our customer support team.

Replacement availability may depend on current inventory. If an appropriate replacement is unavailable, another resolution, including an eligible refund, may be offered.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests when an order has not yet been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

10. Contact Us

If you have questions about a return, refund, damaged product, or this Refund & Returns Policy, please contact VAISOL:

🌐 Website: vaisol.us
📧 Email: Info@vaisol.us
📍 Address: 227 Raff Ave, Floral Park, NY 11001
📞 Phone: +1 888-366-1043