Shipping Policy

Last Updated: August 23, 2026

Thank you for shopping with VAISOL. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please review the information below before completing your purchase.

1. Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or recognized holidays may begin processing on the next business day.

During periods of high order volume, processing may take longer than usual. Customers will be contacted if additional information is required to process an order.

2. Shipping Locations

VAISOL currently ships orders within the United States.

Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your shipping information carefully before submitting your order.

3. Estimated Delivery Time

After an order has been processed and shipped, estimated delivery is generally:

3–7 Business Days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, holidays, weather conditions, and other circumstances outside our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Customers will have an opportunity to review the total order cost, including applicable shipping charges and taxes, before submitting payment.

5. Order Tracking

When tracking is available, customers will receive shipping confirmation and tracking information after their order has been dispatched.

You can use the provided tracking information to follow the progress of your shipment.

Please allow some time for the carrier’s tracking system to update after receiving your tracking information.

6. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If you notice an error in your shipping information, please contact VAISOL Customer Support as soon as possible.

We will attempt to assist with address changes before shipment, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping charges may apply if an order needs to be reshipped due to an incorrect or incomplete address provided by the customer.

7. Shipping Delays

While we aim to have orders delivered within the estimated timeframe, occasional delays may occur due to factors outside our reasonable control, including:

• Carrier delays

• Severe weather

• Holiday shipping volumes

• Transportation disruptions

• Incorrect or incomplete delivery information

• Other unforeseen shipping circumstances

If your shipment is significantly delayed, please contact us so we can assist you with the available tracking information.

8. Lost or Missing Packages

If your tracking information shows an unexpected delay or you believe your package may be lost, please contact us with your order number and relevant tracking information.

We will review the available shipment details and assist you with the appropriate next steps.

If tracking shows a package as delivered but you cannot locate it, please check the delivery location and with household members or neighbors where appropriate. You may also need to contact the shipping carrier for additional delivery information.

9. Damaged or Incorrect Orders

Please inspect your order after delivery.

If your order arrives damaged or you receive an incorrect product, contact us promptly with your order number and clear photographs of the product and packaging where appropriate.

Eligible damaged, defective, or incorrect products will be handled in accordance with our Refund & Returns Policy.

10. Contact Us

If you have questions regarding shipping, delivery, tracking, or an existing order, please contact VAISOL:

🌐 Website: vaisol.us
📧 Email: Info@vaisol.us
📍 Address: 227 Raff Ave, Floral Park, NY 11001
📞 Phone: +1 888-366-1043